What are your store hours?
We are open from 8-5 pm PST Monday-Friday.
When will my order ship?
If the products in your order are in stock, your order should ship the same day as ordered if placed before 2:30 pm PST. Occasionally, usually during the fire season, this is not possible, and your order will ship the next day. If you request Next Day service before 11:30 am PST, we will ship your order the same day it is placed. If your order is placed after 2:30 pm PST on Friday, it will ship the next Monday.
How do I know if my order is backordered?
After we receive your order, we will update its status. We will change the status to either Processing or Backordered. If your order status is Processing, all of your items are in stock and are being pulled to be shipped. Your credit card will be charged shortly after, before your order ships. If you have chosen to send a check or money order, your order status will be Processing until we receive your payment. If your order status is Backordered, we will provide you with an estimated ship date. We cannot guarantee this date, but will keep in contact with you if the date changes significantly. Your credit card will not be charged until your order ships. Once your order has shipped, we will change the order status to Shipped and provide a UPS Tracking Number.
How long can I expect to wait for Special Order items?
During the off-season, special order clothing takes about 3-4 weeks to ship. During the fire season, the lead time is closer to 4-6 weeks. As always, we will provide an estimated ship date after you place your order.
Can I change my order?
Because we try to process all orders on the day they are placed, it is likely that your order has already been pulled and your credit card has been charged. If you need to add items to your order, you are always able to place another order. If you need to remove items or change items, please call us at 800-423-8347 and we will check the possibility of changing your order.
Can I ship an order to a different address than I provided when I set up my account?
Yes. You are able to store up to 5 addresses in your account. This is great for gifts, shipping an item to the fire line, etc.
Do you ship to PO Boxes?
Because we ship by way of United Parcel Service, we are unable to ship to PO Boxes.
What methods of payment do you accept?
We accept Visa, Mastercard and Discover. We also accept personal or business checks. If paying by check, we will not ship your order until we receive payment. Please include your order number on your check for quick reference.
Where do I send my check?
Please send checks to:
National Fire Fighter Corp.
Attn: Catalog Division
PO Box 21107
Eugene, OR 97402
Am I able to order on account?
At this time, our online payment screen does not offer you the option of ordering on account. However, if you have a Charge Account set up with us, please feel free to check the Check/Money Order radio button on the payment screen and enter your Charge Account number in the Comments box below. If you are unsure of your Charge Account number, please call us at 800-423-8347, and we will provide you with it. We will verify the existance of your Charge Account before shipping your order.
I have a GSA Contract number; Am I able to take advantage of GSA pricing?
While you do not see the GSA prices listed on our website, we always provide GSA pricing to our GSA customers. After your order is placed, we will alter it to reflect GSA pricing.
I received my order and expected to receive GSA pricing and did not; Why not?
All of our items are not on GSA contract, only a selection. Please check to be sure that the items you ordered are on our GSA contract. GSA only allows us to offer our standard products on our GSA contract. If you add options to a product, or the size is such that it becomes a special order product, the product is no longer on GSA contract. We can only offer GSA pricing to GSA customers using a Purchase Order or a government credit card. If you pay with a non-government credit card, your order will not receive GSA pricing. If you feel that this information has not answered your question, please call us at 800-423-8347 to confirm that you do indeed have a GSA Account, and we can refund the difference.
I am on the fire and I need an item quick! It is after business hours, what can I do?
If you find yourself in an emergency situation where you just cannot wait until the next day, please call our on-call phone number at (541) 510-2600.
I need an item that I cannot find on your webpage. Where can I get it?
Feel free to fill out our Contact Us form with your inquiry or call our Sales Department at (800) 423-8347. If we cannot get the item for you, we may know of someone who can.
What do I do if I forgot my password?
Go to the login screen and Click "Password Forgotten? Click here." A new password will be emailed to you at the email address we have on file.
Can I return a product I purchased?
If the product is not a special order product and has not been opened, you may return it. If your product is defective or you have other problems, please call us at 800-423-8347 for authorization. If you received the wrong product and it was our error, please call us first so that we can send a UPS Call Tag at our cost.
Where do I send my return?
Please send returns to:
National Fire Fighter Corp.
Attn: Catalog Division/Returns
1574 W 6th Avenue
Eugene, OR 97402
How can I opt in or out of your email newsletters/marketing pieces?
Log into your account and click on My Account. There, you will see the header E-mail notifications. Click on the link to "Subcsribe or Unsubscribe from newsletters".
I want to add a link to your webpage; Can I do this?
You can submit a link for approval. If approved by our marketing team, it will then be placed in our Links menu for everyone to view. To do this, click on the arrow in the Links box, then click the Submit Link button.
Will you share my contact information?
We respect your privacy. We will not share your information with other companies who will contact you. It may be necessary for us to share your information with our affiliates, so that they may help us do our job. These companies may include our mail house or our web design company.
Is my transaction secure?
Yes. Every time you send us your credit card number and your billing and shipping information, we use GeoTrust Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. In addition, we do not store your Credit Card number. This is why you will need to provide your Credit Card number with each order.